Terms of Service
Last updated: February 27, 2026
These Terms of Service ("Terms") govern your access to and use of the SlaunchX platform, APIs, and related services (collectively, the "Services"). By accessing or using our Services, you agree to be bound by these Terms.
1. Service Description
SlaunchX provides a modular, multi-tenant financial infrastructure platform that includes programmable wallets, card issuing capabilities, blockchain-native custody, and related financial technology services. The Services are provided as a cloud-based Software-as-a-Service (SaaS) platform or as a dedicated single-tenant deployment, as agreed upon in your service agreement.
2. Account Registration and Eligibility
To use our Services, you must register for an account and provide accurate, complete information. You must be at least 18 years of age and have the legal authority to enter into these Terms on behalf of yourself or your organization. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
3. User Obligations
You agree to: use the Services only for lawful purposes and in accordance with applicable laws and regulations; maintain adequate security measures for your account, including multi-factor authentication; not interfere with or disrupt the integrity or performance of the Services; not attempt to gain unauthorized access to any part of the Services; promptly report any security breaches or unauthorized use of your account; and comply with all applicable anti-money laundering (AML) and know-your-customer (KYC) requirements.
4. Intellectual Property
The Services, including all software, APIs, documentation, designs, and content, are owned by SlaunchX and protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable license to use the Services in accordance with these Terms. You retain ownership of your data and content that you submit to the platform. You may not copy, modify, distribute, or reverse-engineer any part of our Services.
5. Payment and Billing
Fees for the Services are set forth in your service agreement or on our pricing page. All fees are exclusive of taxes unless stated otherwise. Payment is due within the terms specified in your invoice. We reserve the right to suspend access to the Services for overdue accounts. Refunds are handled in accordance with the refund policy outlined in your service agreement.
6. Service Level Agreement
We commit to a 99.99% uptime SLA for our platform services. Service credits for downtime are provided in accordance with the SLA terms in your service agreement. Scheduled maintenance windows are communicated in advance and are excluded from uptime calculations.
7. Limitation of Liability
To the maximum extent permitted by applicable law, SlaunchX shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly. Our total liability for any claims arising from or related to the Services shall not exceed the amount you paid to us in the twelve (12) months preceding the claim.
8. Indemnification
You agree to indemnify, defend, and hold harmless SlaunchX, its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses arising from your use of the Services, violation of these Terms, or infringement of any third-party rights.
9. Termination
Either party may terminate these Terms with thirty (30) days written notice. We may suspend or terminate your access immediately if you breach these Terms, fail to pay fees, or engage in activities that threaten the security or integrity of the Services. Upon termination, you may request export of your data within thirty (30) days.
10. Governing Law
These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which SlaunchX is incorporated, without regard to conflict of law principles. Any disputes arising from these Terms shall be resolved through binding arbitration in accordance with the rules of the applicable arbitration body.
11. Changes to Terms
We reserve the right to modify these Terms at any time. Material changes will be communicated via email or through the platform at least thirty (30) days before they take effect. Your continued use of the Services after changes become effective constitutes acceptance of the revised Terms.
12. Contact
For questions about these Terms, please contact us at legal@slaunchx.com.